Remote Support
Start your support session
Enter the support code you received from our staff member
All communication is encrypted and meets the highest security standards
With our remote support tool, we can assist you remotely via a secure connection for fast and effective technical support. You always maintain full control over your system.
For your security and to protect your confidential data, we ask you to close all sensitive files and applications before starting the support session.
Frequently Asked Questions
Is the connection secure?
Yes, our remote support tool uses end-to-end encryption and meets international security standards. You can end the session at any time.
What can the staff member see?
The staff member can see your full screen and control your computer during the session. Close all sensitive documents and applications beforehand that you do not wish to share.
Which devices are supported?
Windows, macOS and Linux computers. For mobile devices (iOS/Android), please contact the service desk for alternative options.
Where can I find my support code?
Contact our service desk by phone. A staff member will generate a unique 10-digit code for your session.